Support


	Green Button Software offers Maintenance, Support and Training for each of its products.

	Maintenance is the provision of upgrades and fixes to purchased product.
	Support is the provision of technical assistance in the case of difficulty.
	Training is the provision of remote or on-site tuition, provided individually or in groups.

	Green Button Software, its agents and resellers also provide additional services to users including business model adaptation, data cleaning and data import and invite users to discuss the programming of bespoke additional features to its products.

	1 Unlimited Perfect PA Maintenance and Support Option 1-9 seats = £12 seat / month 10+ seats = £10 / seat / month Unlimited access to professional-level Product Specialists (subject to fair use policy) General maintenance upgrades: no extra charge - Major product upgrades: subject to charge as announced Telephone and email support - 9 a.m. to 5 p.m. UK time, Monday to Friday

	2 Limited Perfect PA Maintenance and Support Option 1-9 seats = £8 / seat / month 10+ seats = £7 / seat / month General maintenance upgrades: no extra charge - Major product upgrades: subject to charge as announced Access to professional-level Product Specialists (subject to fair use policy), limited to 5 unique incidents per year Telephone and eMail support - 9 a.m. to 5 p.m. UK time, Monday to Friday

	3 Pay-per-Call (No Maintenance and Support Contract) £1.30 per minute Unlimited number of incidents General maintenance upgrades: subject to charge as announced - Major product upgrades: subject to charge as announced Telephone only support - 9 a.m. to 5 p.m. UK time, Monday to Friday General User always has access to all online help. No support or maintenance contract options include any on-site visits. Contract terms are subject to change and changes will take effect on the renewal date of the contract. Annual in advance rate and quarterly rates available.


	Green Button products have been designed to be intuitive for most users. Much support material is included within the products.

	However we do offer training courses for groups or individuals.

	Group training can be arranged at the client premises or other suitable venue by arrangement. Prices are subject to scope and upon request. Please eMail training@greenbutton.co.uk

	Individual training can be arranged to take place either remotely or at the user's selected location. Training units are purchasable via this website (see products TR01 and TR02). An 80 minute session should be enough to give the user a full appreciation of all the many features of Perfect PA. This will enable you to effect most of the information management needs of your small business or day to day life (and ensure that you meet compliance requirements e.g. ISO 9001).

	Download the table of contents of training material covering all aspects of Perfect PA.

	Individual Training

	On site The purchase of units of TR01 at £65 per unit provides you with one to one time provided at your premises.
	Remote
	The purchase of 1 unit of TR02 at £130 per unit entitles you to 80 minutes of one to one time provided remotely, with the trainer and trainee both viewing the same screen and having access to keyboard entries and the cursor. Remote training is available to users outside the UK subject to pre-arranged times in regular UK daytime hours.

	Consultancy

	Data cleaning and import services and general IT systems consultancy can also be purchased on this site (units of TR01) subject to scope pre-agreed by exchange of eMail or postal correspondence between the parties.

Maintenance and Support

Training and Consultancy

Frequently Asked Questions

1 Unlimited Perfect PA Maintenance and Support Option

2 Limited Perfect PA Maintenance and Support Option

3 Pay-per-Call (No Maintenance and Support Contract)

General